FAQ

All dental equipment distributed by Anh & Em comes with an official manufacturer warranty of 12-24 months. We provide 24/7 technical support and maintain a stock of replacement parts.

Our sales policy covers: official pricing, bulk discounts for clinics, free product training, and flexible payment terms for B2B customers.

Products can be returned or exchanged within 7 days of receipt if unopened and in original condition. Defective products are replaced immediately under warranty. See full policy at our returns page.

We comply with Vietnam's data protection regulations. Personal information is encrypted, never shared with third parties, and used only for order fulfillment. Full details in our privacy policy.

Send a data deletion request to [email protected] or call 096 343 6036. We process requests within 72 hours per our privacy commitment.

Calcipex II by Nishika features excellent biocompatibility with optimal radiopacity. Its water-soluble formula allows easy cleanup via irrigation, and the ultra-fine tip (Nishika Spin) delivers material precisely into curved or accessory canals.

The Er:YAG laser supports: cavity preparation, root canal disinfection, peri-implantitis treatment, periodontal therapy, soft tissue surgery, and bone ablation — all with minimal thermal damage. Learn more →

Root ZX3 uses dual-frequency impedance measurement between a file in the canal and a lip electrode to determine the apical foramen position with >97% accuracy. View product →

Piezosurgery uses ultrasonic waves (24-36kHz) that selectively cut hard tissue (bone) while leaving soft tissue (nerves, blood vessels, membranes) completely intact. Membrane perforation rate is only 3-7% vs 14-56% with rotary burs.

PRGF (Plasma Rich in Growth Factors) is derived from the patient's own blood. Benefits include: 40-60% faster healing, reduced post-surgical pain, enhanced bone-implant integration, and no risk of rejection.

NiTi rotary files use continuous or reciprocating motion in an endodontic motor for faster, more consistent shaping. Hand files are used in complex curved canals. The TriAuto ZX2 supports both modes.

CBCT is recommended for: complex root canal anatomy, suspected root fractures, retreatment cases, periapical lesion assessment, and endodontic surgery planning.

A sinus lift elevates the sinus floor to create sufficient bone height for implant placement. Required when maxillary posterior bone height is <8mm. Two techniques: lateral (open) and crestal (closed) approaches.

Bioceramic sealers (like TotalFill BC Sealer) offer: high biocompatibility, excellent dentin adhesion, inherent antibacterial properties (alkaline pH), and hydroxyapatite formation at the interface.

Costs vary by implant system: Korean brands (15-25M VND/unit), European/US brands (25-45M VND/unit), excluding prosthetics (5-15M VND for crown). Contact Anh & Em at 096 343 6036 for personalized consultation.

Daily: clean surfaces, check connectors. Weekly: motor check, calibrate apex locator. Monthly: lubricate contra-angle. Every 6 months: professional service by Anh & Em technical team (096 343 6036).

Daily: soft brush + dental floss or water flosser. Every 6 months: clinical check-up, X-ray, professional cleaning with titanium/plastic instruments. Avoid extremely hard foods.

Orders can be placed via: (1) Website product pages, (2) Call 096 343 6036, (3) Email [email protected], (4) Zalo. B2B customers receive volume pricing and NET 30 terms.

We accept: bank transfer (preferred for B2B), credit/debit cards, COD for orders under 5M VND, and installment plans for equipment over 50M VND.

In-stock items: 1-3 business days within HCMC, 3-5 days nationwide. Special orders/imports: 2-4 weeks. Free delivery for orders over 2M VND within HCMC.